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Thank you for visiting Lucy Vella. 💕
We believe great customer service is about making every interaction feel easy, thoughtful, and personal. Whether you’re curious about a product, checking on an order, or simply need a little assistance, our team is always happy to hear from you.
Customer Support Email
📧 hello@lucyvella.com
We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.
If you’re contacting us about an existing order, please include your Order Number so we can find your information and assist you more efficiently.
Our Customer Care Team can help with:
Whatever you need, we’ll do our best to provide a clear and helpful answer.
Lucy Vella
5935 Oak Dr
Mint Hill, NC 28227
United States
Business Correspondence Only
Please note that this address is not our return warehouse.
If you need to return an item, please contact us before sending anything back. Once your return request has been reviewed and approved, we’ll provide the correct return instructions and return address.
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Messages received outside our regular business hours will be answered on the next available business day.
For quicker assistance, please include:
If you received a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label whenever possible.
Your experience means a lot to us. Whether you’re choosing your next favorite piece or looking for help with an order, we’re grateful to be part of your journey. Send us a message whenever you need — Lucy Vella is always happy to hear from you. ✨
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