Shipping policy

Welcome to Lucy Vella.

Thank you for shopping with Lucy Vella. We’re committed to making every order feel simple, reliable, and worry-free, from the moment you place your order to the moment it arrives. Please take a moment to review our shipping information below.

Order Processing

Once your order has been placed and payment has been successfully confirmed, our team will begin preparing your items for shipment.

Processing Time

  • 1–3 Business Days
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside regular business hours will be processed on the next available business day.
  • During holidays, promotions, or busy shopping periods, processing may take a little longer.

Every order is carefully checked before shipment to help ensure the correct items and best possible condition.

Shipping Methods & Rates

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $49.99 $12.00
Free Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited $100.00+ FREE

Shipping charges are automatically calculated and displayed at checkout.

Order Tracking

After your order has been shipped, you’ll receive a shipping confirmation email with your tracking information.

Tracking details may take 24–48 hours to appear or update after the carrier receives and scans your package.

If your tracking information hasn’t updated immediately, please allow some additional time for the carrier’s system to refresh.

Shipping Information

To help your order arrive smoothly, please keep the following in mind:

  • Please carefully check your shipping address before completing your order.
  • Shipping information generally cannot be changed once your order has entered processing.
  • Orders containing multiple items may occasionally be shipped in separate packages.
  • Shipping carriers are selected based on the destination and available logistics services.
  • We currently ship within the United States only.
  • We do not currently deliver to APO, FPO, or DPO military addresses.

Shipping Delays

We always do our best to keep orders moving as smoothly as possible. However, occasional delays may occur because of circumstances outside our control, including:

  • Severe weather
  • Carrier delays or service interruptions
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Unexpected logistical issues

We truly appreciate your patience and understanding if your order experiences an unexpected delay.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our Customer Support Team as soon as possible.

To help us look into the issue, please provide:

  • Order Number
  • Tracking Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item and packaging, if applicable

Our team will review the details and work with the shipping carrier when necessary to help find a suitable solution.

Undeliverable Packages

A package may be returned to us if it is refused, unclaimed, incorrectly addressed, or otherwise unable to be delivered.

If a package needs to be shipped again after being returned, additional shipping or handling charges may apply.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before sending any merchandise back. We will provide the appropriate return instructions and return address.

Lucy Vella

5935 Oak Dr
Mint Hill, NC 28227
United States

Business Correspondence Only – Not a Return Address

Contact Us

Lucy Vella

📧 hello@lucyvella.com

If you have questions about your order, shipping, tracking, or delivery, please reach out to hello@lucyvella.com. Our Customer Support Team typically responds within 24–48 business hours, and we’ll be glad to help make your experience as smooth as possible. 💕