Refund policy

At Lucy Vella, we want every order to feel like a great choice. If your purchase isn’t quite right, we’re here to make the return process simple, clear, and stress-free. Please review the policy below before submitting a return request.

Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.
  • Include the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and other applicable reasons, certain products cannot be returned, including:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Underwear & Lingerie
  • Swimwear with the hygiene liner removed
  • Earrings
  • Personalized or custom-made items
  • Beauty accessories
  • Items damaged through misuse or improper care

How to Request a Return

Please contact our Customer Support Team before sending any item back.

Customer Support Email

📧 hello@lucyvella.com

Please include the following information with your request:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

After your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send a return without receiving authorization first.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • An incorrect item being sent by us
  • An item arriving damaged
  • A confirmed manufacturing defect

Original shipping charges are generally non-refundable.

For your protection, we recommend using a shipping service that includes tracking.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order Number
  • Photos of the item
  • Photos of the shipping package
  • Photos of the shipping label

Our Customer Support Team will review the information and help determine the appropriate solution.

Refund Process

Once your return has been received and inspected, we will notify you by email regarding the status of your return.

If the return is approved, your refund will be issued to the original payment method within 5–10 business days.

Please keep in mind that your bank or payment provider may need additional time to process and display the refund.

Order Cancellation

Cancellation requests may be submitted within 12 hours of placing an order.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

For cancellation assistance, please contact:

📧 hello@lucyvella.com

Additional Information

Please note:

  • All returns require prior approval.
  • Unauthorized returns may not be accepted.
  • Items that show signs of wear, washing, alteration, or damage after delivery are not eligible for a refund.
  • Returned merchandise should be packaged securely to prevent damage during transit.
  • Lucy Vella reserves the right to decline returns that do not meet the requirements of this policy.

Return Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise. We will provide the correct return address and instructions after your request has been approved.

Lucy Vella

5935 Oak Dr
Mint Hill, NC 28227
United States

Business Correspondence Only – Not a Return Address

Contact Us

Lucy Vella

📧 hello@lucyvella.com

If you have any questions about returns, refunds, or order cancellations, please reach out to our Customer Support Team. We typically respond within 24–48 business hours and will be glad to help make the process as easy as possible. 💕